• Services Overview
• Assessment
• Consulting
• Corporate Training

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Training Sessions

• Customer Service Excellence
• Time Management
• Business Writing Brush Up
• Collecting Your Money
• Conflict Management
• Director of First Impressions
• Recruiting and Interviewing
• HR for Non-HR Managers
• Sales Basics
• Presentation Skills
• Dealing with Difficult People
• Advanced Business Writing
• Assertiveness in the Workplace
• Performance Management
• Giving and Receiving Feedback
• Team building
• Stress Management
• Social Intelligence
• Efficient Meeting Management
• Social Networking
• Supervisory & Management Strategies
• Enhancing Communication
• Influencing Employees

Assertiveness in the Workplace

Workshop Content:

• Assertiveness self assessment
• Responding to challenges
• 3 steps to employ when preparing for an encounter
• Practicing diplomatic communication
• Identifying personal strengths
• New approaches to "being heard"
• Exercises to gain confidence
• 5 statements to get the conversation started
• Role-play exercises to develop inner-strength
• Implementing assertiveness strategies

Learn To:

• Recognize passive & aggressive communication styles and how to relate
• Identify the barriers that keep you from being assertive
• Give feedback using a 4 step process
• Get what you want by being direct and clear
• Respond to negative feedback with 4 steps to exert confidence and acknowledgment
• Gain control by building confidence
• Improve communication skills
• Develop self-assurance to foster transparency in the workplace

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Enrollment Fee:

Enrollment fee is $142.00 plus HST per workshop. Four or more @ $125.00 per participant.

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Dates:
Thursday December 8, 2011
Tuesday April 3, 2012

Time:
Workshops run from 9:00 a.m. to 12:00 p.m.

Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2

If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com

 

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