Collecting Your Money
Workshop Content:
- Understanding the objectives of collecting
- Reasons for non-payment
- Uncovering signs when collecting
- 8 rules for successful call language
- Five negotiating tactics to stay in control
- Overcoming objections
- Role play typical scenarios to improve collection success
- Sample collection letter
- Sample credit application and agreement
Learn To:
- Increase cash flow through incentives & processes
- Develop a credit policy to establish guidelines for customers to follow
- Plan telephone conversations for success
- Use questioning techniques to uncover smokescreens
- Adopt affirmative language for positive results
- Employ a payment plan designed to avoid loss
- Handle common objections
Enrollment Fee:
Enrollment fee is $142.00 plus HST per workshop. Four or more @ $125.00 per participant.
Dates:
Wednesday November 9, 2011
Monday April 16, 2012
Time:
Workshops run from 9:00 a.m. to 12:00 p.m.
Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2
If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com
