Collecting Your Money

Workshop Content:

Understanding the objectives of collecting
Reasons for non-payment
Uncovering signs when collecting
8 rules for successful call language
Five negotiating tactics to stay in control
Overcoming objections
Role play typical scenarios to improve collection success
Sample collection letter
Sample credit application and agreement

Learn To:

Increase cash flow through incentives & processes
Develop a credit policy to establish guidelines for customers to follow
Plan telephone conversations for success
Use questioning techniques to uncover smokescreens
Adopt affirmative language for positive results
Employ a payment plan designed to avoid loss
Handle common objections

Enrollment Fee:

Enrollment fee is $142.00 plus HST per workshop. Four or more @ $125.00 per participant.

Dates:
Wednesday November 9, 2011
Monday April 16, 2012

Time:
Workshops run from 9:00 a.m. to 12:00 p.m.

Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2

If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com