Conflict Management

Workshop Content:

Realizing the benefits of resolving conflict
Communication diversity
Uncover the 5 conflict handling styles
Listening exercises that reveal hearing barriers
15 key strategies to having difficult yet productive conversations
Formula for a difficult conversation
Role play opportunities to ensure learning is retained

Learn To:

Uncover the source of conflict in the workplace
Incorporate an integrating social style
Listen to others without prejudgment
Ask questions that dig deep
Challenge others' thinking in conversations
Deal with emotionally-charged situations with composure
Establish & communicate clear outcomes

For Conflict Management Workshops,

please call 519-654-9388 or email

training@mcdonaldgreen.com