Director of First Impressions

Workshop Content:

Rules for walk-in visitors
Consider outward appearances
Proper telephone techniques
Helpful statements to reassure callers
8 elements to taking complete telephone messages
Statements to avoid
Managing your position
7 key components to dealing with upset people
Service Skills inventory

Learn To:

Handle difficult names with decorum
Adopt a professional method of maintaining "gatekeeper" status
Deal with noise in the reception area
Answer the telephone with poise and confidence
Phrase comments in a positive way to influence a caller's perspective
Deliver bad news with constructive verbiage

Enrollment Fee:
Enrollment fee is $142.00 plus HST per workshop. Four or more @ $125.00 per participant.

Dates:
Tuesday November 8, 2011
Wednesday May 9, 2012

Time:
Workshops run from 9:00 a.m. to 12:00 p.m.

Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2

If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com