Director of First Impressions
Workshop Content:
- Rules for walk-in visitors
- Consider outward appearances
- Proper telephone techniques
- Helpful statements to reassure callers
- 8 elements to taking complete telephone messages
- Statements to avoid
- Managing your position
- 7 key components to dealing with upset people
- Service Skills inventory
Learn To:
- Handle difficult names with decorum
- Adopt a professional method of maintaining "gatekeeper" status
- Deal with noise in the reception area
- Answer the telephone with poise and confidence
- Phrase comments in a positive way to influence a caller's perspective
- Deliver bad news with constructive verbiage
Enrollment Fee:
Enrollment fee is $142.00 plus HST per workshop. Four or more @ $125.00 per participant.
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Dates:
Tuesday November 8, 2011
Wednesday May 9, 2012
Time:
Workshops run from 9:00 a.m. to 12:00 p.m.
Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2
If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com
