Enhancing Communication for a Respectful Workplace

Workshop Content:

Opening communication channels to increase productivity,
forward action, and get resolution
Taking time to understand the other person's point of view
Using appreciative inquiry to comprehend issues, get all the facts,
and determine the root of issues
Giving directives with influencing rather than commands
Living in some else's shoes
Framing the difficult conversation for enhanced understanding

Learn To:

Approach problems with diplomacy, maintaining trust and
enhancing productivity
Recognize and acknowledge your impact on others
Build and maximize trusting relationships for support and growth together
Stimulate your thought patterns to see wider perspectives
Listen empathetically and with honourable intent
Encourage others to participate in the conversation
Use active listening skills to ensure understanding and clarity

Maximum participation is 14 attendees to ensure optimum interaction and
discussion. The workshop includes experiential and theoretical learning,
and a take-away workbook. A veriety of media will be used for visual,
auditory, and experiential learning styles. Goal setting or action plans will
be established to ensure continued success.

Who should attend?...
Leaders, managers, employees and any stakeholders who want to learn to:
Express themselves with courtesy, assertiveness and sensitivity
Develop or maintain respectful organizational culture
Stop avoiding having difficult conversations and start communicating
fairly with superiors, peers, and subordinates

Enrollment Fee:
Enrollment fee is $142.00 plus HST per workshop. Four or more @ $125.00 per participant.

Dates:
Tuesday February 28, 2012

Time:
Workshops run from 9:00 a.m. to 12:00 p.m.

Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2

If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com