Giving and Receiving Feedback

Workshop Content:

Benefits of giving and asking for feedback
5 essentials for giving positive feedback
EPM Formula for the delivery of critical comments
Investigating the fight or flight response
4 A Formula for accepting criticism
Turn criticism into an opportunity to learn
One-on-one role play to develop a comfort level of delivery

Learn To:

Invest in the Emotional Bank Account
Identify valid & invalid comments
Gather supporting evidence to substantiate statements
Keep emotions in control
Solicit feedback to improve processes
Ask "Why am I giving this criticism?" prior to addressing the issue
Attack the problem, not the person

Enrollment Fee:
Enrollment fee is $142.00 plus HST per workshop. Four or more @ $125.00 per participant.

Dates:
Monday December 12, 2011
Tuesday March 27, 2012

Time:
Workshops run from 9:00 a.m. to 12:00 p.m.

Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2

If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com