• Services Overview
• Assessment
• Consulting
• Corporate Training

---

Training Sessions

• Customer Service Excellence
• Time Management
• Business Writing Brush Up
• Collecting Your Money
• Conflict Management
• Director of First Impressions
• Recruiting and Interviewing
• HR for Non-HR Managers
• Sales Basics
• Presentation Skills
• Dealing with Difficult People
• Advanced Business Writing
• Assertiveness in the Workplace
• Performance Management
• Giving and Receiving Feedback
• Team building
• Stress Management
• Social Intelligence
• Efficient Meeting Management
• Social Networking
• Supervisory & Management Strategies
• Enhancing Communication
• Influencing Employees

Supervisory & Management Strategies

Workshop Content:

• Leadership Theory
  
• Categorizing Leadership qualities
• Myers-Briggs Type Indicator and style interpretation
• Situational Leadership

• Time Management
• Identifying productivity pirates
• Establishing structure in work habits
• Employing delegation to increase productivity

• Conflict Management
• Sources of conflict in the workplace
• The 5 conflict handling styles
• 10 key stategies to address conflict

• Motivating & Coaching
• Recognizing key motivators for employees
• Giving feedback with the goal to solve problems
• The coaching process model

• Team Management
• Build trusting relationships for support and growth
• Tuckman Model
• Understanding team dynamics

---

Enrollment Fee:
Enrollment fee is $935.00 plus HST per person for all 5 sessions.


---

Dates:

Series	Workshops	Dates
Supervisory and Management Strategies	Leadership Theory Time Management Conflict Management Motivation and Coaching Team Management	Wednesday September 28, 2011 Wednesday October 5, 2011 Wednesday October 12, 2011 Wednesday October 19, 2011 Wednesday October 26, 2011
Supervisory and Management Strategies	Leadership Theory Time Management Conflict Management Motivation and Coaching Team Management	Thursday January 26, 2012 Thursday February 2, 2012 Thursday February 9, 2012 Thursday February 16, 2012 Thursday February 23, 2012
Supervisory and Management Strategies	Leadership Theory Time Management Conflict Management Motivating and Coaching Team Management	Wednesday May 23, 2012 Wednesday May 30, 2012 Wednesday June 6, 2012 Wednesday June 13, 2012 Wednesday June 20, 2012


Time:
Workshops run from 8:00 a.m. to 12:00 p.m.

Location:
McDonald-Green, 215 Holiday Inn Drive in Cambridge N3C 3T2

If you have any questions please call 519-654-9388 or email training@mcdonaldgreen.com

Copyright © McDonald-Green All rights reserved.